Customer refunds are only processed to the bank (payment) card used for placing an order with the Company. In the event that the Customer needs a refund to a different bank (payment) card, not the one used for the initial order payment, the Customer must inform the Company via email at [email protected] and follow the provided Company's instructions.
By accepting these terms, the Customer acknowledges and fully understands that the Company will process the refund immediately after assuming the corresponding refund obligation. The exact timeline for the refund depends on the participants involved in the relevant payment transaction back to the Customer.
The decision to issue a refund to the Customer is based on a claim submitted by the Customer to the Company. The period for processing the Customer's claim for a refund to their card, in the event of a successful payment for the Company's order, is 30 working days. In the case of a system failure and/or interaction issues between the bank, the Company, resulting in the payment made by the Customer in compliance with this Offer not being received by the Company, the funds will be returned to the source from which the Customer initiated the payment. A refund based on the Customer's request is processed within 30 (thirty) working days from the date of receipt of the request by the Company.
The Customer has the right to discontinue receiving further services from the Company and cancel their subscription, by notifying the Company in a written format to the email address [email protected], specifying the email address used during registration. The Company will terminate the agreement within 10 (ten) working days and delete the Customer's data from its database upon the appropriate request. Upon mutual agreement to terminate the agreement, all obligations of the parties cease from the moment of agreement (all services are considered to have been provided in full, and service payments cease from the moment of agreement termination).
Funds deducted from the Customer's card for subscription payment according to the Tariffs are non-refundable after gaining access to the personal account.
The discrepancy between the acquired Services and the Customer's subjective expectations does not constitute a valid reason for a refund of the payment made by the Customer.